2020欧洲杯直播平台

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Solve issues faster with a workspace built to facilitate resolutions. From a single view, get full context and AI-assisted recommendations to resolve issues quickly.

Your command center for taking action.

What you get with Agent Workspace

Improve agent efficiency

2020欧洲杯直播平台Work on multiple issues concurrently in an optimized, intuitive layout.

Speed resolution

Resolve issues faster with automated suggestions based on machine learning.

Proactively identify major incidents

2020欧洲杯直播平台Get notified of potential major incidents based on issue frequency/impact.

Give agents greater visibility

Keep agents informed of all updates related to an issue with a live activity feed.

App highlights

Single-pane view

See all details related to an issue in one place, neatly organized in tabs.

Agent Assist

Agent assistance

Close cases and incidents faster with AI-assisted recommendations.

Integrated communication channels

Integrated communication channels

Communicate easily with customers from the same interface while reviewing issues

Major incident

Get notified automatically about potential major incidents.

What you get

Seamless handoff from chatbot

2020欧洲杯直播平台Transfer customers from Virtual Agent to a live agent when needed.

Advanced work assignment

Automatically assign work items based on agent availability, capacity, and skills.

Automatic interaction logging

Automatically log conversations initiated from a chat or phone call.

Agent assistance

Use Agent Assist to display applicable solutions in the sidebar for easy reference.

Get ahead of big problems

Intelligently identify and raise a major issue or incident with one click.

Flexible layout

2020欧洲杯直播平台Agents can personalize the layout by showing, hiding, and resizing sections.

Tabbed interface

Navigate between records using tabs and easily maintain context with child tabs.

Global search

Find anything in the workspace or perform contextual search within a form.

2020欧洲杯直播平台Feature details

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Advanced Work Assignment with Agent Affinity
Solve issues faster by assigning them to agents most familiar with the customer and the context surrounding the problem. Advanced Work Assignment automatically assigns work items based on agent’s availability, capacity, and skills. Agent affinity assigns a chat request or incident to an agent that has handled this chat, case, or incident in the recent past to maintain continuity.
Agent assistance
Take advantage of built-in machine learning based recommendations that present solutions from similar incidents in the past. Configure Agent Assist to present answers from a variety of sources, including knowledge base articles, social Q&As, service catalog items, incidents, and cases. Display the suggestions in the sidebar for easy reference.
Automatic interaction logging
Automatically log conversations initiated from a chat or phone call. If needed, easily create a case or incident from the interaction.
Flexible layout
Agents can personalize the layout by showing, hiding, and resizing sections.
Get ahead of big problems
Intelligently identify and raise a major issue or incident with one click. From that issue or incident, allow agents to create problems and changes associated with it within Agent Workspace. If a knowledge base article is unavailable, agents can automatically initiate workflows to fill knowledge gaps and ensure the right content is created. Once created, the new knowledge article will be available through Agent Asset for future occurrences of the problem.
Global search
Find anything in the workspace or perform contextual search within a form.
Tabbed interface
Use separate tabs within the workspace to easily navigate between records. Open additional information about cases in child tabs with complete context.
Seamless handoff from chatbot
Connect Agent Workspace with Virtual Agent to easily transfer customers to a live agent when needed and provide all chat details for the agent’s review.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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2020欧洲杯直播平台

2020欧洲杯直播平台

2020欧洲杯直播平台

2020欧洲杯直播平台

2020欧洲杯直播平台

2020欧洲杯直播平台

2020欧洲杯直播平台

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    2020欧洲杯直播平台